Business breakfast
Relationships. The most natural thing on earth, right? Apparently not, most of us struggle with relationships at some stage, whether they are personal or business related. Discover some tips on how to improve relationships with your clients in your business.

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Saying no
There's much emphasis today on saying yes - and rightly so. However there are times when it makes sense to say no - or at least not now. As a manager, it is essential you keep in mind the long term picture - although there are many examples of people later regretting saying no. But examples of people saying no when that turns out to be the right decision might get less publicity, but are far from rare.

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An enterprising new business has taken out the top spot in this year’s The David Awards: heroes in small business. Here's a full list of winners.

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How well do your business goals and your life goals match up? This week's guaranteed-under-two-minute-read has tips to help make sure you know which direction you want to be headed in, and tools to help you get there. Plus, there's a little tale which could make a big difference to how you relate to your customers.

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When you are in the throes of running your business on a daily basis, it can be hard to take a long-term perspective - but it's important to have these plans in place and work towards them. Have you considered your exit strategy?

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Image courtesy of Alex Patru freeimages.com
This little story illustrates so clearly the difference between hearing your customer, and understanding him or her. Reading it, it's easy to see how a small business could put a foot wrong, but also just how easy it would be to change this customer's experience to win them as an enthusiastic and loyal customer instead. Denis Rosen explains.

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Yes, Google Ads are changing again, and whether you use them to promote your business, or whether you simply rely on organic search results to drive traffic to your site, the upcoming changes will have an impact. Chris Price explains what to expect and what you can do to ensure you still get the click-throughs you want.

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Image courtesy of Aleksandr Greckas freeimages.com
A business partnership is, in many ways, like a marriage. So how do you know if it will work and what can you do to help ensure it's successful? Phil Astley suggests some sensible basics.

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Clive Littin offers 12 easy steps to show your staff, and your customers, you appreciate them

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Buying a franchise can be a shortcut to starting a successful business - but it's not without pitfalls. Kirsten Ferguson has some sound advice for would-be franchisees

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