Hummin' Along

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Tension is a normal part of negotiation. After all, you want something, and your negotiating partner wants something else. However, when both sides are tightly wound, reaching agreement can be difficult, if not impossible. Karyn Buxton explains why, and how, humour can diffuse the situation and help you come up with a solution that works.

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Play takes many forms, says Eileen McDargh. The trick is to find one that resonates with you and helps you release stress and engage your brain in a different type of thinking

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There are three words you never want to say (or think). Denis Rosen explains what they are, and how to avoid them.

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We all know that feeling - the one of impending doom when the end of the month, but no money, is in sight. A major customer has cancelled a sale, or perhaps you've been too busy to worry about marketing and suddenly, when you need it most, business has dried up. Sean D'Souza has just the tactic to help save the day

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This little story illustrates so clearly the difference between hearing your customer, and understanding him or her. Reading it, it's easy to see how a small business could put a foot wrong, but also just how easy it would be to change this customer's experience to win them as an enthusiastic and loyal customer instead. Denis Rosen explains.

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Clive Littin offers 12 easy steps to show your staff, and your customers, you appreciate them

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Business can be challenging, and knowing how to stay on top takes skill and dedication. Janice Davies shares tips from here experience on how to overcome the odds and stay positive.

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If you are just starting out in business, then you need to be either first, best or different. Leah Grant explains how to find your place in your industry

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Are you really doing business on your terms? If not, says Bernadette Doyle, you should be

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Destructive ways of thinking are not helpful
All too often, we get ourselves into thought patterns that don't actually help us achieve and progress. Janet Lapp identifies five destructive ways we talk to ourselves, and she explains how to replace these with positive thinking.

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By harnessing the power of your mind and making it work for you, you can move towards success, confident in the knowledge that success is what you will achieve, says Marian Kerr

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If you are overwhelmed by the clutter around your home and your office, Angella Gilbert shows you how to bring order out of chaos

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Standing out in a crowd
As we rush headlong towards the silly season, Robyn Pearce suggests that going against the trend can actually put you in a better place - one where you are ahead of the game and better off because of it.

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There are several strategies for growth and it's easy to overlook some opportunities. Richard O'Brien points out that tough times can be a boon for a pro-active business

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It's easy to neglect existing customers as you try to bring in new business - but Brent Frewen shows you how good business opportunities with your existing customers could be passing unnoticed

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Are you always late for meetings? Or effortlessly early? Robyn Pearce puts it down to the kind of person you are - and suggests, if you are never anywhere on time, that you can reform that bad habit of always arriving late!

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Ruler
You can't manage what you can't measure, as the saying goes, and this applies just as much to your team's perfomance. Sharn Rayner shares ten top tips on measuring performance – from weekly catch ups to appraisal processes.

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Do you find the things you put off till tomorrow somehow stay on the back burner a lot longer than you anticipated? Here are ten thoughts to help you break the habit!

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By incorporating four essential building blocks into a presentation, you'll not only be heard but remembered, says Eileen McDargh

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Lightbulb idea
Before you bring something "new" to your business, it's worth checking that's really what your customers want. All too often, Hannah Samuel says, it's not ....

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