Customer service

We all make snap judgements about others - but can you influence someone else's first impressions of you? Hannah Samuel thinks so, and explains how you can help them come to a fair conclusion.

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Process chart
Until you sell something, all your marketing efforts have done is create awareness for your product or service and generate leads. Now you need to be able to back that up by actually selling your products and services!

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Image courtesy of Stephen Stacy freeimages.com
There are three words you never want to say (or think). Denis Rosen explains what they are, and how to avoid them.

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In agreement
Do people love doing business with you because you keep your word? Or do promises and plans seem to elude you just because you haven't found a way to make agreements stick? Lisa Mininni suggests ways to help you honour your commitments.

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Business breakfast
Relationships. The most natural thing on earth, right? Apparently not, most of us struggle with relationships at some stage, whether they are personal or business related. Discover some tips on how to improve relationships with your clients in your business.

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Image courtesy of Alex Patru freeimages.com
This little story illustrates so clearly the difference between hearing your customer, and understanding him or her. Reading it, it's easy to see how a small business could put a foot wrong, but also just how easy it would be to change this customer's experience to win them as an enthusiastic and loyal customer instead. Denis Rosen explains.

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Clive Littin offers 12 easy steps to show your staff, and your customers, you appreciate them

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Image courtesy of Mandie LeScum freeimages.com
For years business coaches and leaders have been drumming into us the importance of customer loyalty. But, in actual fact, says Denis Rosen, loyalty isn't what you want from your customer. He explains.

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Necktie
You finally made the gutsy move to run your own business. You are the boss, you make the decisions, right? Not necessarily, there is always some bully who will try and throw you off your throne. Here is how to deal with them.

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Profits Pyramid Live ~ Business Development

Date of event: 

26 Aug 2016 (All day) to 28 Aug 2016 (All day)

Venue: 

Waipuna Hotel, Mt Wellington, Auckland

A powerful business development event that will show you how to unlock the true potential of your business:  helping you to make more money and profits in your business, to truly serve your clients better than you ever have before.  Creating a business that is thriving on all levels, and allowing you to create real leverage in your business to free up your time so that you can enjoy your life more and not be constantly grinding away in your business not making real progress. 

Free or paid: 

Region: 

Liquorice allsorts
Your childhood stranger-danger conditioning might well be holding you back in business. Claudia Disney has some advice on breaking the ice with prospective customers.

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No entry sign
One of the golden rules of marketing is to make it easy for customers to buy from you. But how do you give customers an easy, pleasant buying experience? Cornelia Luethi shares 4 simple tips to providing a great buying experience for your customers.

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Maze
Most small businesses are losing an astounding amount of business, and are sitting there scratching their heads wondering why the sales just aren’t coming in. Read this article to find out the one thing you can do for your business to turn this problem around .. FAST!

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Phone. Credit: Freeimages.com/Chris Gander
Your voicemail message says a lot about your business - and a neglected message hardly projects an image of a lively business taking its customer's needs to heart. Whether on your mobile or your landline, does your voicemail greeting do the job you want it to? Lydia Ramsay shares her thoughts.

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Angry self employed person
When someone is getting under your skin, do you handle the situation in a way that calms things down or simply makes it all worse? Whether it's happening in business or your private life, Janice Davies has some sound advice.

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There's a difference between hearing the person you are talking to, and really listening, says Lydia Ramsey - and learning how to tune in to those you are interacting with can be an enormous advantage. She explains how.

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Image on Bizbuzz
“Okay, Love you, Bye”. This is what a business colleague said to a client of hers recently. Apparently the call ended on quite an awkward moment, however she kept her dignity and made light of it posting the experience on social media receiving quite an animated response. The story made me chuckle and ignited thoughts about my interactions with my own clients.

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A scone is not the same without baking powder
Ever felt as though you, or your staff, needed to add a bit of fizz into your relationships with your customers? Clive Littin shares some ideas to enliven your customer service

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Do your customers complain? No? Sean D'Souza will have you wishing they did - loudly and often ...

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Forget long-winded customer satisfaction surveys, says Hannah Samuel, you can cut to the chase with just one question - and she tells you what it is.

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